Refund policy

Refund & Return Policy

At Sharaf Perfumes, every bottle that leaves our hands is inspected and crafted to meet the highest standard. We stand behind the quality of every fragrance we produce, and we are committed to making sure your experience with us is nothing short of exceptional.

Change of Mind

Because fragrance is an incredibly personal and subjective experience, we are unable to offer returns or refunds based on change of mind, personal preference, or scent expectations. We encourage all customers to explore our fragrance descriptions carefully before purchasing to find the scent that you are most likely to enjoy. 

Damages & Faulty Items

Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or incorrect so we can evaluate the issue and make it right. If your order arrives damaged or faulty, we sincerely apologise and will do everything we can to resolve it. Please contact us within 7 days of receiving your order with the following information:

• Your order number

• Clear photos of the damage or fault

• A brief description of the issue

Once reviewed and verified by our team, we will arrange a replacement at absolutely no additional cost to you.

Return Eligibility

To be eligible for a return the following conditions must be met:

• The item must be damaged, faulty, or incorrect upon arrival

• The issue must be reported within 7 days of receiving your order

• The item must be unused, in its original packaging, and in the same condition as received

How To Initiate A Return

1. Contact Us — Email our team at sharafperfume@gmail.com within 7 days of delivery with your order number, photos, and a description of the issue.

2. Review — Our team will carefully assess your claim based on the information and evidence provided.

3. Resolution — If approved, we will provide you with specific return instructions and a return authorisation to arrange your replacement as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be processed back to your original payment method within 5 to 10 business days. Please keep in mind that your bank or credit card provider may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sharafperfume@gmail.com.

Get In Touch

For any questions or concerns regarding your order or our return policy, don't hesitate to reach out to us directly at sharafperfume@gmail.com. We are always here to help and committed to making sure every Sharaf customer is taken care of.