Privacy policy

Sharaf Perfumes ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, use our services, or make a purchase from us (collectively the "Services"). By using and accessing any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of our Services.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our Site and update the date accordingly.

Information We Collect

The personal information we collect depends on how you interact with our Site and Services. We collect information in the following ways:

Information you provide directly to us may include:

Basic contact details including your name, address, phone number, and email
Order information including your billing address, shipping address, and payment confirmation
Account information including your username, password, and security questions
Shopping information including items you view, add to cart, or add to your wishlist
Customer support information including any communications you send to us

Information collected automatically may include:

Device and browser information
IP address and network connection details
How you interact with our Site and Services

Information we obtain from third parties may include information from vendors and service providers who support our Site and Services, including Shopify and our payment processors.

How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Communicate with you about your orders, account, and purchases
Send promotional communications with your consent
Detect and prevent fraudulent or malicious activity
Improve our website and customer experience
Comply with all applicable legal obligations

Like many websites, we use cookies on our Site to power and improve your browsing experience, remember your actions and preferences, and run analytics to better understand how our Services are used. Most browsers accept cookies by default, but you can choose to remove or reject cookies through your browser settings. Please note that doing so may affect certain features and functionality of our Site.

How We Disclose Your Information

In certain circumstances we may disclose your personal information to third parties, including:

Vendors and service providers who perform services on our behalf such as payment processing, shipping, data analytics, and customer support
Business and marketing partners in accordance with their own privacy policies
When required by law or to protect the rights and safety of our users
In connection with a business transaction such as a merger or acquisition

Third Party Websites

Our Site may contain links to third party websites or platforms. We are not responsible for the privacy or security practices of any third party sites and encourage you to review their policies before providing any personal information.

Children's Data

Our Services are not intended for use by children. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with their personal information, please contact us at sharafperfume@gmail.com and we will take steps to delete it.

Security & Retention Of Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Please be aware that no security measures are completely impenetrable and we cannot guarantee perfect security. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide our Services, or comply with legal obligations.

Your Rights

Depending on where you live you may have the following rights in relation to your personal information:

Right to access the personal information we hold about you
Right to request correction of inaccurate information
Right to request deletion of your personal information
Right to data portability
Right to restrict or withdraw consent to processing
Right to opt out of promotional communications at any time

To exercise any of these rights please contact us at sharafperfume@gmail.com. We will respond to all requests in a timely manner and will never discriminate against you for exercising your rights.

Contact

For any questions about this Privacy Policy or to exercise any of your privacy rights, please contact us at sharafperfume@gmail.com. We are always happy to help and committed to handling your personal information with the care and respect it deserves.